Book your appointment

Through video call, our Shop Assistants can provide tailored guidance,
show a product up close, or even offer tips if appropriate.

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    Book a video chat with your requests. A dedicated shop assistant will be happy to assist you with photos and live videos directly from our store in St. Peter's Square. Choose whether you want to be contacted via WhatsApp, Apple iMessage or Google Meet and we will call you on the day and time you choose.
    The service is completely free, it will be like being in our shop in St. Peter's Square!
    How do you want to be contacted?
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      You can connect comfortably from home or wherever you are, the service is accessible via any device

      Shopping tips

      Our Personal shoppers will guide you in choosing and purchasing via video chat directly from our office, a dedicated space that will allow you to see our precious items as if you were here.

      The service is active:

      from Monday to Saturday

      from 11 am to 5 pm (Rome time)

      Frequently asked questions

      Should I turn on the camera?

      You don't need to have your camera on. If you feel more comfortable, you can turn it off. The Personal Shopper will keep their camera on for the entire shopping experience.

      What questions can I ask?

      The live demonstration service is designed to support you in purchasing our items to suit your lifestyle or help you understand the details of a specific product

      I need help on an order I have already placed. Can Personal Shopper help me with this?

      The service is dedicated exclusively to offering you advice via video chat. For questions about your order, please contact our customer service team.

      • WORLDWIDE SHIPPING FROM THE VATICAN
        WORLDWIDE SHIPPING

        We ship all over the world, to see what it will cost to ship your Order, simply add items to your cart and select your country at checkout.

      • MULTI LANGUAGE SUPPORT
        MULTI LANGUAGE SUPPORT

        Our multilingual customer support team is always available to provide help via chat, email and telephone.

      • 30 DAYS RETURN
        30 DAYS RETURN

        We offer 30 day exchange or refund guarantee for all online orders. Simply contact our customer support team.